PSTI Policy

protecting their information. This policy is intended to give Shenzhen SEI Robotics Co., TELUS Communications Inc. customers clear guidelines for conducting vulnerability discovery activities and to convey our preferences in how to submit discovered vulnerabilities to us.

This policy describes what systems and types of research are covered under this policy, how to send us vulnerability reports, and how long we ask security researchers to wait before publicly disclosing vulnerabilities.

We encourage you to contact us to report potential vulnerabilities in our systems.

GUIDELINES

Under this policy, “research” means activities in which you:

• Inform Shenzhen SEI Robotics Co., TELUS Communications Inc. as soon as possible after you discover a real or potential security issue.
• Make every effort to avoid privacy violations, degradation of user experience, disruption to production systems, and destruction or manipulation of data.
• Only use exploits to the extent necessary to confirm a vulnerability’s presence. Do not use an exploit to compromise or exfiltrate data, establish persistent command line access, or use the exploit to pivot to other systems.
• Provide Shenzhen SEI Robotics Co., TELUS Communications Inc. a reasonable amount of time to resolve the issue before you disclose it publicly.
• Do not submit a high volume of low-quality reports.

Once the Shenzhen SEI Robotics Co., TELUS Communications Inc. customer has established that a vulnerability exists or encounter any sensitive data (including personally identifiable information, financial information, or proprietary information or trade secrets of any party), Shenzhen SEI Robotics Co., TELUS Communications Inc. customer must stop his test, inform Shenzhen SEI Robotics Co., TELUS Communications Inc. immediately, and not disclose this data to anyone else.

SCOPE

This vulnerability disclosure policy apply for internet connected products sold in the UK market and listed in the declaration of statement of compliance to the PSTI regulation

The following test methods are not authorized for testing vulnerabilities

• Network denial of service (DoS or DDoS) tests or other tests that impair access to or damage a system or data
• Physical testing (e.g. office access, open doors, tailgating), social engineering (e.g. phishing, vishing), or any other non-technical vulnerability testing

Any product not expressly listed in the statement of compliance, are excluded from scope. Additionally, vulnerabilities found in systems from our vendors fall outside of this policy’s scope and should be reported directly to the vendor according to their disclosure policy (if any). If you aren’t sure whether a system is in scope or not, contact us.

VULNERABILITY REPORTING PROCESS

Any Shenzhen SEI Robotics Co., TELUS Communications Inc. customer can report a vulnerability issue observed on an Shenzhen SEI Robotics Co., TELUS Communications Inc. internet connected product on the following email address roman.soltykevych@telus.com

Reports may be submitted anonymously. If the customer share the contact information, we will acknowledge receipt of your report within 7 business days per email.

In order to help Shenzhen SEI Robotics Co., TELUS Communications Inc. triage and prioritize submissions, we recommend that your reports:

• Precisely describe the concerned product by for example giving the Shenzhen SEI Robotics Co., TELUS Communications Inc. internet connected product model reference or the EAN.
• The date and the shop the Shenzhen SEI Robotics Co., TELUS Communications Inc. internet connected has been purchased.
• Offer a detailed description of the steps needed to reproduce the vulnerability ( proof of concept scripts or screenshots are helpful ).
• Be in English

When the Shenzhen SEI Robotics Co., TELUS Communications Inc. customer choose to share his contact information with Shenzhen SEI Robotics Co., TELUS Communications Inc. , we commit to coordinating with you as openly and as quickly as possible:

• Within 7 business days, Shenzhen SEI Robotics Co., TELUS Communications Inc. will acknowledge that your report has been received.
• To the best of his ability, Shenzhen SEI Robotics Co., TELUS Communications Inc. will confirm the existence of the vulnerability to the customer and be as transparent as possible about what steps have been taken during the remediation process, including on issues or challenges that may delay resolution.
• Shenzhen SEI Robotics Co., TELUS Communications Inc. will maintain an open dialogue to discuss issues.
• Shenzhen SEI Robotics Co., TELUS Communications Inc. will and keep the customer updated per email on the progress in a regular way.
• The customer will be informed by Shenzhen SEI Robotics Co., TELUS Communications Inc. when the reported issue can be considered as closed.

SERVICE FOR SECURITY UPDATE

All security updates will be done via firmware updates. In the table below, you can find the Product affected by the UK PSTI Act 2022 and the defined support period for updates provided by Shenzhen SEI Robotics Co., TELUS Communications Inc.

The defined support period will not shorten after the publication. If the support period will be fixed, the new defined support period will be published as soon as is practicable.